公告

※ 本公告只适用于在巴西连接的用户。

Hello, We are the SUN Classic team.

We have identified an issue where some users connecting from Brazil are unable to complete their account creation even after successfully passing the KWS verification step.

Our investigation has confirmed that this error primarily occurs when the website language is set to Portuguese or Spanish.

While our technical team is working on a permanent fix, please follow the steps below to complete your registration:

※ The issue with the new account registration has been successfully resolved as of 06:27 (UTC).

[How to Resolve]

1. Go to the webzen.com registration page.

2. Ensure the website language setting is switched to English (en) before starting the process.

3. Complete the KWS verification.

4. Proceed to the final account creation step.

Setting the language to English (en) should allow you to bypass the current error and create your account successfully.

We apologize for the inconvenience and thank you for your patience as we resolve this technical matter.

Thank you.