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Sun Classic Operational Policy

 

1. Definition of Operational Policy

2. Customer Rights and Obligations

3. Roles and Responsibilities of the GM

4. Sanction Policy for Inappropriate Behavior

5. Policy on Fraud, Hacking, and Restoration

6. Restriction Policy

 

1. Definition of Operational Policy

 

1.1  The Operational Policy is established based on the Terms of Service to ensure the stable and smooth operation of Sun Classic during its service period.

 

1.2  The purpose of this policy is to maintain a minimum level of order within the game and to foster an enjoyable and healthy gaming culture.

 

1.3  Webzen Co., Ltd. (hereinafter referred to as the “Company”) shall handle issues arising within the game in a consistent and fair manner based on this Operational Policy.

 

1.4   This Operational Policy serves as a supplement to the provisions set forth in the Terms of Service. Any matters not specified herein shall be governed by the Terms of Service, generally accepted social norms, and applicable laws and regulations. However, in the event of any conflicts between this Operational Policy and the Terms of Service, the provisions of the Terms of Service shall take precedence to the extent that they do not violate applicable laws and regulations.

 

1.5  This Operation Policy may be amended to facilitate smoother game operation, and in such cases, the Company will provide advance notice of the effective date and reasons for the changes through the official

SUN Classic website (http://sunclassic.webzen.com/, hereinafter referred to as the “Website”).

 

 

2. Customer Rights and Obligations

 

2.1   Customers have the right to use all game content provided for the purpose of playing on SUN Classic.

 

2.2   Customers have the obligation to thoroughly understand and comply with the Terms of Service and Operational Policy. Violations may result in sanctions in accordance with the Terms of Service and this Operational Policy.

 

2.3   Customers must not use the services provided by the Company for purposes other than the intended use of the service, such as for gaming or entertainment, nor engage in behavior that violates the Terms of Service and Operational Policy.

 

2.4   Customers are required to cooperate to the fullest extent when the GM requests consultation or assistance.

 

2.5   Customers have the responsibility to manage their personal information. Therefore, the Company assumes no responsibility for any damage caused by sharing personal information (such as account ID and password) and is not obliged to assist in recovery of such damages. if a customer uses another person’s information during registration, please be aware that this may be subject to legal sanctions under relevant laws . If such unauthorized use is suspected or confirmed, the customer may lose partial or all rights to any accounts created with the related information.

 

2.6   Customers must promptly report any abnormal phenomena in the game (such as bugs, system exploits, illegal programs, etc.) to the Company through CUSTOMER SUPPORT section on the official website. They are required to cooperate to enable the issues to be resolved. Abusing such phenomena or spreading them to other users may result in restrictions on service usage without prior warning in accordance with the Operational Policy.

 

2.7   Customers may inquire about problems occurring during gameplay through CUSTOMER SUPPORT and receive guidance on solutions.

 

 

3. Roles and Responsibilities of the GM

 

3.1   GM stands for Game Master and refers to the individuals who manage and operate the game to provide a smooth gaming environment.

 

3.2   The GM will do their utmost to assist with smooth gameplay and eliminate any actions that violate this policy to ensure an enjoyable service experience.

 

3.3   The GM strives to handle customer inquiries as promptly as possible, maintaining objectivity and making transparent decisions based on rational judgment. However, requests for information that cannot be disclosed, or improper demands that violate the Operational Policy, Terms of Service, or Privacy Policy, cannot be accommodated.

 

3.4   The GM’s principle is to refrain from interfering with the normal activities of customers within the game. However, the GM may issue warnings or request specific actions regarding the use of harmful programs or behaviors deemed to interfere with other players’ game experience. Should the customer fail to comply with such requests, the GM may take measures such as forcibly disconnecting the customer or restricting their access to the service in accordance with the Operational Policy.

 

3.5 The GM will never request any of the following matters below.

1) The GM will never ask a customer for personal information such as passwords. However, if a government or judicial authority requests a customer’s personal information through legitimate procedures, the Company may provide such information to the respective authority.

2) The GM does not make any changes to a customer’s character-related information or personal details.   However, changes may be made if they are absolutely necessary for operational purposes.

3) The GM will not unfairly disadvantage any customer without reasonable cause.

4) The GM shall not disclose any customer information to third parties. The Company securely protects customer information in accordance with relevant laws and Webzen's Privacy Policy..

5) The GM does not intervene in disputes between customers in the game.

6) The GM shall not provide any benefits to specific customers. However, exceptions may be made if necessary for events or game operations (including testing).

 

3.5   The GM may enforce all provisions outlined in the Operational Policy against individuals or groups of users who violate it.

 

 

4. Sanction Policy for Inappropriate Behavior

 

Inappropriate Behavior refers to actions that violate the provisions set forth in this Operational Policy, including conduct that intentionally interferes with the gameplay of others and causes discomfort.

Accordingly, if it is confirmed that a violation of this Operational Policy has occurred, sanctions may be imposed in accordance with the disciplinary policy on inappropriate behavior. Even if not explicitly listed, any conduct that causes discomfort or inconvenience to other customers may also be subject to sanctions.

 

■ If any of the following acts are committed, game usage restrictions may be imposed in accordance with  <6. Restriction Policy> of this Operational Policy.

 

4.1   Profanity and Defamation: The GM may enforce all provisions outlined in the Operational Policy against individuals or groups of users who violate it.

 

1) Acts that damage the honor or infringe upon the rights of others

2) Use of abusive language or explicit sexual descriptions

3) Acts that slander, harass, or violate the human rights of other users

4) Insults or defamatory language directed at another user's parents or family members

5) Words or expressions symbolizing indirect hatred toward a user's parents or family

6) Discriminatory or defamatory content targeting specific races, nationalities, groups, ethnicities, regions, religions, genders, individuals, or disabilities

7) Acts intended to promote or encourage criminal activity

8) Acts aimed at promoting anti-national behavior or defiance of national order

9) Acts violating public order, morals, or social norms

10) Repeated use of the same or similar offensive words, phrases, or expressions

11) Other unreasonable behaviors that may disrupt smooth game progress

 

4.2   Use of Inappropriate Names <Character Names, Pet Names, Guild Names>

1) Use of names containing profanity, vulgarity, or slang

2) Use of names with sexual or obscene content

3) Use of names that defame or infringe on the rights of others by mocking specific races, nationalities, groups, ethnicities, religions, genders, regions, individuals, or disabilities

4) Use of names impersonating GMs, company staff, or related parties in a manner that causes confusion

5) Use of names with special characters or distorted spellings

6) Use of names that appear to intend the real or virtual trade of items, accounts, characters, in-game currency, or cash

7) Use of names with advertising content or names that may infringe upon others’ intellectual property rights

8) Use of names created by altering parts of the spelling of the above prohibited names or combining different characters to circumvent restrictions

 

4.3   Attempts at Real Money or Real-World Transactions

1) Exchanging or sharing personal information for the purpose of real money or real-world transactions

2) Attempting to trade items, characters, accounts, in-game currency, or cash of SUN Classic with those of other games or servers

3) Engaging in chat or posting messages objectively deemed to intend real or virtual currency transactions, based on the shared understanding of the Company and customers regarding the Terms of Service and Operational Policy

4) Creating character names objectively deemed to intend real or virtual currency transactions, based on the shared understanding of the Company and customers regarding the Terms of Service and Operational Policy

 

4.4   Game System Abuse

※ In cases of game system abuse, permanent restrictions on service use may be imposed without prior notice, depending on the impact on the game and the urgency of the incident.

 

1) Deliberately interfering with other customers’ gameplay using the game system

2) Exploiting bugs to gain unfair advantages

3) Failing to report bugs after discovering them and distributing or sharing them with other customers

 

※ If you discover any system errors or other issues within the game, please submit a ticket through the website ▶ CUSTOMER SUPPORT.

 

4.5   Production, Use, and Distribution of Illegal Programs

1) Any act of hacking the SUN Classic server or modifying the client program and website

2) Using the service or website for illegal purposes, such as trafficking in pirated software or other unlawful activities

3) Using or distributing various hacks and unofficial programs not provided by the Company, including automatic hunting programs, server hacking programs, speed hacks, BOT (auto) mouse programs, etc.

4) Using or distributing programs that infringe upon the intellectual property rights of others or the company

5) Gaining benefits such as items from characters known to be using unofficial programs

6) Receiving items or in-game currency free of charge from accounts that have engaged in any acts mentioned in Items 1) through 5), or knowingly purchasing such items or in-game currency

7) Repeatedly receiving or trading a large number of items or in-game currency with accounts that have engaged in any acts mentioned in Items 1) through 5)

 

4.6   Promotion Containing Illegal Content / Commercial Advertising

1) Advertising content that may adversely affect the game, such as illegal servers

2) Commercial promotion of businesses unrelated to SUN Classic

 

4.7   Impersonation of GM or Staff

1) Impersonating a GM to solicit another user’s personal information (e.g., account ID, password, etc.)

2) Distributing false information or attempting to gain unfair advantage by impersonating a GM

3) Using guild names or character names that impersonate GMs, company employees, or related parties

4) Spreading false claims that GMs or the company are biased toward specific users or groups

 

※ GMs never ask for customers’ personal information such as account ID or password.

Your personal information should be known only to you, and you must take extra care not to disclose it to others.

The Company is not responsible for any damages caused by customers' intentional or negligent disclosure of their personal information.

and will not respond to requests for relief related to such damages.

 

4.8   Interference with Operation and False Reports

1) Act of threatening or insulting GMs

2) Abuse of the reporting function by indiscriminately submitting reports or providing false information

3) Attempts to find or use methods to disrupt normal game service

4) Failure to cooperate despite warnings from GMs

 

5. Policy on Fraud, Hacking, and Recovery

 

5.1 Fraud Policy

※ Please submit a ticket through the website ▶ CUSTOMER SUPPORT within 7 days of the incident.

 

Fraud refers to all act of intentionally deceiving other customers to obtain unfair or unjust benefits. Damage caused by scams resulting from the customer’s negligence cannot be compensated. However, for malicious and repeated scam activities by certain users, the Company may take measures such as item recovery and service usage restrictions to maintain in-game order and preserve the community among customers.

 

5.2   Hacking Policy

※ Please submit a ticket through the website ▶ CUSTOMER SUPPORT within 7 days of the incident.

 

Hacking refers to all acts of illegally accessing the Company’s computer network with vulnerable security or otherwise causing harmful effects to its information systems, including any unauthorized access to another user’s account without consent.

The Company may impose service usage restrictions for hacking and may take all civil and criminal legal actions against the offender.

 

※ Prevention Measures Against Scams and Hacking

1) Please be especially cautious as scammers may impersonate acquaintances or guild members in-game or use similar character names to approach and gain unfair advantages.

2) Never share your personal information, such as account details, passwords, or security questions and answers, with others, as this can lead to hacking through personal information leakage.

 

 

5.3   Recovery Policy

※ Please submit a ticket through the website ▶ CUSTOMER SUPPORT within 7 days of the incident.

 

1) If a character or item’s information is changed or lost due to technical errors during game service use, recovery will be processed only for parts that can be verified in the records.

2) Recovery requests must be made by the account owner, and recovery for other accounts is not possible.

3) Recovery is not possible for issues arising from the customer’s own negligence or failure to understand the contents stated on the website.

4) Recovery is not available if a report is filed more than 7 business days after a hacking, unauthorized use incident, or data loss occurs.

5) Recovery is not available if the account owner and the report filer/user are different individuals.

6) If lost or missing items or currencies are compensated free of charge, recovery is not possible.

 

6. Restriction Policy

 

6.1  To ensure smooth gameplay and maintain a healthy game environment, users who violate the Operational Policy or the Terms of Service may have their access restricted. 

 

6.2  Sanctions in accordance with the Operational Policy are applied equally to all customers, and neither reduction nor removal of such sanctions is possible.

 

6.3  Disputes between customers within the game should be resolved through mutual agreement between the parties involved, and the Company does not intervene or take any action in relation to such disputes.

 

6.4  If a guild or other group engages in activities that violate the Operational Policy of Terms of Service, the guild may be forcibly disbanded.

 

6.5  Account Suspension Criteria for Inappropriate Behavior in Game

 

Category/Sanction		1st	2nd	3rd
Chat and Naming Related	Profanity and Defamation (including personal insults, obscenity, invasion of privacy, etc.)	Warning	5-hour chat ban and forced removal	10-hour chat ban and forced removal
	Use of inappropriate or vulgar names (character names, guild names, pet names, etc.)	Warning	3-day suspension	Permanent suspension
	Commercial Advertising (Permanent sanction for real item-related offenses from the 1st violation)	3-day suspension	5-day suspension	Permanent suspension
	Spreading false information and defaming the Company	3-day suspension	5-day suspension	Permanent suspension
Game Related	Interference with Operation and False Reports	7-day suspension	30-day suspension	Permanent suspension
	Impersonation of GM or Staff	7-day suspension	30-day suspension	Permanent suspension
Cash Transaction Related	Attempting cash or account trading	7-day suspension	30-day suspension	Permanent suspension
Use of Unofficial (Illegal) Programs	Production, use, sale, or distribution of unauthorized programs	Permanent suspension
	Use of various hack programs that may affect game content	Permanent suspension
	Receiving items free of charge or abnormally from characters using unauthorized programs	30-day suspension	Permanent suspension
	Multiple accounts accessing from the same or similar IP addresses as accounts using unauthorized programs	30-day suspension	Permanent suspension
	Multiple accounts accessing from the same or similar IP addresses	30-day suspension	Permanent suspension
System and Bug Exploitation	All abusive acts involving the exploitation of system vulnerabilities and bugs	Permanent suspension
Disclosure of Personal Information	Acts of disclosing others’ personal information	30-day suspension	Permanent suspension
Hacking / Fraud	Obtaining unfair benefits such as items  or in-game currency through hacking or fraudulent acts within the game	30-day suspension	Permanent suspension
	Receiving items free of charge or abnormally from hacks or fraud	30-day suspension	Permanent suspension
	Unauthorized use of third-party payment methods such as credit cards to purchase paid items, causing damage	30-day suspension	Permanent suspension
Abnormal Access	When multiple accounts exceed the allowed number of simultaneous connections from the same IP address	30-day suspension	Permanent suspension

 

※ GMs may objectively assess the severity of the situation and adjust the suspension period and method accordingly,

and may restrict access to the entire game service if necessary.

 

※ If a user commits two or more types of “inappropriate and abnormal behaviors” simultaneously, GMs may apply enhanced sanctions within reasonable limits.

 

※ If a user accumulates more than 3 suspensions, the 3rd suspension standard will be applied for subsequent violations of the same behavior.

 

7. Open Reboot Server Policy

 

7.1    Open Reboot Server is operated as a rapidly growing test server for players to experience late-game content. Additionally, after a certain period, item and character information may be reset.

7.2    Frequent server downtime and rollback occurrences may happen during the testing process.

7.3    Due to the nature of the Reboot Server, unpredictable issues may arise as part of the testing process, and compensation will not be provided. Therefore, as a principle, no compensation will be given for any problems occurring on the test server.

 

Supplementary Provision 1.

This Operational Policy shall take effect from October 21, 2025.